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FAQ

Answers to the Most Frequently Asked Questions

Q: Who is GolfTech4U?

GolfTech4U is a company dedicated to promote and service high quality golf trolleys under the successful brand name Bat-Caddy. We are a joint venture between SpaCom/Bat-Caddy USA and FabriKators Aps, Denmark.

Q: What experience do you have in the Golf Industry?

Bat-Caddy is a trusted brand in the USA. With thousands of units sold since its inception in 2004, we stand for innovation, quality, customer service and competitive pricing. Generations of trolleys have been refined to reach the performance we can offer today.

Q: What is different about Bat Caddy ?

The things that make Bat-Caddy special are a winning combination of unique, high quality golf trolleys with superior functionality, performance and quality, an excellent customer service and a user friendly, reliable online or life shopping environment.

Q: Is it safe to place an order online? Can you guarantee transactions?

When you order with us, not only do you benefit from the most advanced security measures, but we also offer online service guarantee (see our privacy policy page).

Q: Is my personal information kept private?

Absolutely! We will NEVER share your personal information with another company. Please see our privacy policy.

Q: What should I do if I have questions about products or services?

We'd be happy to answer your questions. For questions on our trolleys please contact our customer service via E-mail or telephone. We answer all requests within 24 hours, and a service representative can be reached daily from 10 am to 4 pm CET (Central European Time)

Q: Where can I view a Bat-Caddy?

Bat-Caddy golf trolley's are in use all over the Europe and the USA. We have show rooms in the US, and in Hellerup (Copenhagen), Denmark. 

Q: What warranty comes with a Bat-Caddy?

All parts on the trolley and the charger are covered by a full 12 month warranty.  

Q: How long will a charged battery last?

All of our batteries are designed to complete 18-27 holes, even on the toughest of courses. Our tests have shown that a fully charged battery (33 Ah) will complete 36 holes without  problems. We do advise that the batteries are charged after every round. The Battery can be charged at least between 150 - 200 times.

Q: How long will the battery take to recharge?

The charger currently offered is a 3 Amp charger – so a full charge is approximately 10 - 12 hours.
After “normal” use of only 18 holes, the charge time is approximately 6 hours.

Q: How do I care for my Bat-Caddy?

The trolley does not require any particular maintenance, but general care is needed. The Trolley should be kept clean using a mild detergent and warm water, do not use any high pressure jetting equipment or water hoses. Remove the wheels every few months and remove any debris that might cause the wheels to drag. Clean the spindle and lightly grease, do not grease the clutch or free wheeling assembly.

Q: Do you supply second batteries?

We do keep a stock of spare batteries. These are available at all times. Our battery selection can be found under the spares section.

Q: How do I rectify problems?

If you encounter any problems follow the guide below:

If under warranty

Contact us - Depending on the fault we will diagnose the problem and supply you with a spare part. All of our parts can be easily fitted. If necessary we will collect and return your trolley in a timely manner so that you are back using our product as soon as possible.

Out of warranty

Contact us using the form. We will diagnose the fault and supply you with the information you need to decide on whether to purchase a part or return the trolley to use for a service and repair. We will provide you with an economic solution, so that you are back playing golf as quick as possible.

Q: How soon should I charge the battery?

The batteries are fully charged when you receive them, but we recommend to charge them before the first use. It is important to charge the battery after each round. Avoid running the battery flat, as this decreases the lifespan of the battery.

Q: How much weight can my trolley carry?

The maximum allowed weight for the X3R is 35 kg. However, we recommend to limit the weight of your bag, on the trolley, including clubs and accessories to around 14Kg / 30 Lb to reach optimum performance.

 

New and innovative XR3

The most elegant remote trolley on the market at a stunning price. Extremely powerfull and robust. German design meets Asian efficiency.

Why remote ?

We say TRY IT - you will love it! Hands free you can walk you own way and in your pace. You really feel as if you are a full scaled PRO with somebody to carry the clubs.

Why Bat-Caddy ?

It is very simple. Because you can trust us ! We offer honest and effecient service. Any problem ?
Write us a info@fabrikators.com

Latest News

Bat-Caddy® moves to Europe. One the most successful electrical trolleys In the US is now available for all European golfers
Read more here